Welcome to the Horse Gear World FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. As fellow horse enthusiasts, we understand the importance of reliable gear and service. If you don’t find the answer you’re looking for, please don’t hesitate to contact our friendly team.
Products & Orders
Q: What types of equestrian products do you offer?
A: We specialize in a wide range of high-quality horse gear, including:
- Protective Boots (Ankle Boots, Bell Boots, Hoof Boots)
- Training Equipment (Draw Reins, German Martingales, Crops and Whips)
- Horse Care (Grooming supplies, Hoof Care, Fly Sprays and Insect Repellents)
- Stable & Arena (Buckets, Feed Tubs, Waterers, Arena Equipment)
- And much more! Explore our menu to see our full selection.
Q: How do I place an order?
A: Simply browse our website, add your desired items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose your preferred payment method.
Q: Are your products suitable for all disciplines?
A: Yes! We offer gear for a variety of equestrian activities, from trail riding to competition. Our product descriptions provide details on intended use.
Shipping & Delivery
Q: Where do you ship to?
A: We are proud to ship our products globally! However, due to logistical constraints, we are currently unable to deliver to Asia and some select remote areas. If you are unsure about your location, please contact us.
Q: What shipping options are available?
A: We offer two convenient options:
- Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment. Ideal for urgent needs.
- Free Shipping: Available for orders over $50. Processed in 1-2 business days and delivered via EMS within 15-25 days after shipment. Perfect for non-urgent or larger orders.
Q: How long will it take to receive my order?
A: All orders are processed within 1-2 business days. The total delivery time depends on your location and the shipping method chosen:
- Standard Shipping: 10-15 days after shipment.
- Free Shipping: 15-25 days after shipment.
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, we will provide you with a tracking number via email so you can monitor its journey to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: We stand by the quality of our products. If you are not completely satisfied, you may return unused items in their original packaging within 15 days of receipt. Please see our full Returns Policy on our website for detailed instructions or contact customer service.
Q: How do I initiate a return?
A: To start a return, please email us at [email protected] with your order number and details about the product you wish to return. Our customer service team will guide you through the process.
Payment & Security
Q: What payment methods do you accept?
A: For your convenience, we accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and easy checkout.
Q: Is my payment information secure?
A: Yes, your security is our priority. We use secure encryption technology to protect all your personal and payment information during transactions.
Contact & Support
Q: How can I contact customer service?
A: We’re always happy to help! You can reach our friendly team via email at [email protected]. Our physical store is located at 1815 Ward Road, El Paso, US 79901.
Q: I have a question that isn’t answered here.
A: No problem! Please don’t hesitate to send us an email. As riders ourselves, we’re passionate about helping you and your horse.
Thank you for choosing Horse Gear World. We’re honored to be part of your equestrian journey!